In this new normal, air travel is safe and reliable. As a further step toward preventing the spread of COVID-19, the Centers for Disease Control and Prevention (CDC) is expanding entry requirements into the United States by requiring all air passengers, who enter the country, show proof of a negative COVID-19 test.
See the statement issued by the CDC here
Mandatory use of mouth coverings
U.S. law requires the use of a mouth cover at all times during the flight and non-compliance may result in denial of boarding or can be removed from the flight.
A mouth covering consists of a face cover that meets all of the following requirements:
The requirement to wear a mask does not apply in the following circumstances:
The following people are exempt from using mouth covers:
Actions for non-compliance
Individuals may also be subject to criminal sanctions, civil or both, for refusing to use the mouth cover and will be referred to the appropriate authorities.
If you are traveling to the United States on or after January 26, 2021, you must provide the airline with:
Where can I get a valid COVID-19 test?
Tests are available throughout the country in healthcare centers, pharmacies, and laboratories. Antigen tests are affordable and fast (results in less than 30 minutes). These tests are available in commercial pharmacies such as Benavides, Farmacia del Ahorro, amongst others. You can also go to authorized healthcare centers and laboratories in Mexico to be tested. Find them here.
What to do in case of a positive test result
A negative test result is required to enter the United States by air. If a negative test result or recovery documentation is not presented, boarding will be denied.
Individuals testing positive or showing symptoms should voluntarily isolate themselves and postpone travel until they have recovered from COVID-19.
Anyone with a positive test result, performed within 3 days prior to the flight, or with symptoms, will be denied boarding.
Flexibility with Aeromar
Free flight changes:
In case you receive a positive COVID-19 test result, within 3 days prior to your flight departure, you can reschedule it, in accordance with our free flight changes policy.
This release is effective as of Sunday, February 2 and applies to passengers traveling to the United States of America (USA) who have recently been to China. This mandatory enforcement provisions is issued by the US authorities related to Coronavirus.
We inform you that the US CBP “Customs and Border Protection” authorities announced measures related to the presence of Coronavirus directed at airline operators with flights to the USA.
Therefore, the following measures have been implemented for our clients who are in these cases:
In the event that a passenger manages to enter the US without informing of having been in China 14 days before their trip, they may be creditors to measures to be deported or depending on their medical condition and level of exposure to the virus, be quarantined. Thanks for your understanding, we continue to verify with the competent authorities for the timely follow-up of the measures dictated by the USA. Our priority is the safety of our passengers and collaborators.
To avoid inconveniences, we inform you that, as required by the Transportation Security Administration, as of June 18, 2018, Aeromar will apply a new security measure for powdered substances according to the following :
1.-Passengers may not carry in their hand luggage powdered substances of more than 12 ounces (350 milliliters) (larger than a can of soda), for example:flour, sugar, ground coffee, spices, milk powder ( like the baby formula), and cosmetics. Powdered substances exceeding 12 ounces (350ml) will be removed by the security personnel at the inspection point.
2.Exceptions, the only powdered substances that passengers can carry as carry-on baggage, after security screening, are:
*Medicinally prescribed powder substances, baby formula and human remains
*Powdered goods purchased in the Duty Free within a security bag (Secure Tamper Evident Bag – STEB), which is provided by the seller.
*Powdered substances exceeding 12 ounces (350ml) may be transported in checked baggage, so we invite you to document any powdered substance at Aeromar counters.
Date of birth is required for minor passengers and infants. This is also requested for all passengers traveling to/from the USA and in accordance with the TSA Secure Travel program (Secure Flight -TSA) requiring passengers to provide: full name (as it appears in the current passport), gender and date of birth.
The government of the United States of America through the Transportation Security Administration (TSA) requires you to provide your full name, date of birth, complete passport number and sex for the purpose of observing the review of the lists, under the authority of U.S.C. 49 Section 114, Intelligence Reform and Prevention of Terrorism act of 2004 and C.F.R. 49 parts 1540 and 1560. You can also provide your “Redress Number”, if available. If you do not provide your full name, date of birth and sex, or if you provide false information, it may result in denial of transportation or the authorities refusing you entry into the boarding area. TSA may share information that you provide with law enforcement or intelligence agencies or others within its published record-keeping system. For more information on TSA’s privacy policies, or to review the registration notice system and the privacy impact assessment, please see the TSA website at www.tsa.gov.
Are those personal items transported, free of charge, by the passenger under their custody and responsibility in the cabin of the aircraft.
It is allowed to carry in addition to the carry-on bag or handbag or laptop bag, one personal item per passenger that does not weigh more than 22 lbs. (10 kg) And whose dimensions do not exceed 8.7” x 15” x 25.6” (22 x 38 x 65 cm).
Depending on fare classes of reservation on Aeromar’s segments each passenger may carry free of charge 1 or 2 pieces of baggage not exceeding 25 kg each for domestic routes or may carry free of charge 1 or 2 pieces of baggage not exceeding 23 kg each for international routes, except for those passengers who have disclaimed their right to transport their free baggage allowance on exchange of preferential discounted fares. See table below.
In the event of passengers exceeding their baggage allowance, a fee of 99.00 pesos including Mexican National VAT will be charged for each 2.2 lbs. (1 kg) of excess, with a limit of 22 lbs. (10 kg). If the excess baggage goes beyond 22 lbs. (10 kg) and up to 55 lbs (25 kg) the excess will be charged as a piece of additional baggage with a cost of 999.00 pesos including Mexican National VAT. Additional and excess baggage may be subject to freight restrictions.
-NATIONAL DEPARTURES: A fee of USD 22 VAT included will be charged for each 2.2 lbs. (1 kg) of excess, with a limit of 11 lbs. (5 kg). If the excess baggage goes beyond 11 lbs. (5 kg) and up to 50 lbs (23 kg) the excess will be charged as a piece of additional baggage with a cost of USD 115.00 VAT included. Additional and excess baggage may be subject to freight restrictions.
-INTERNATIONAL DEPARTURES: A fee of USD 19 VAT included will be charged for each 2.2 lbs. (1 kg) of excess, with a limit of 11 lbs. (5 kg). If the excess baggage goes beyond 11 lbs. (5 kg) and up to 50 lbs (23 kg) the excess will be charged as a piece of additional baggage with a cost of USD 99.00 VAT included. Additional and excess baggage may be subject to freight restrictions. Passengers connecting from another airline should consult the policy of the original airline.
The Aeromar Contingency Plan for Extended Tarmac Delay in the United States of America (Aeromar Plan) describes how Aeromar will act in the event of an extended delay on the airport tarmac in the United States in accordance with the regulations of the United States Department of Transportation (DOT). Aeromar provides this plan at the following link.
|*Child custody charge for unaccompanied minors on international flights||$99 USD taxes included|
|*Child custody charge for unaccompanied minor or elderly person on domestic flights||$599 MXN taxes included|
|*Minimum charge for changing a flight or date (may vary in accordance with this table)||$79 USD taxes included|
|*Fee for processing refunds||$99 USD taxes included|
|*Fee for ticket issuance||$17 USD taxes included|
*For codeshare flights with UA [United Airlines] you can review the applicable charges on the UNITED website. Codeshare does not apply to International Aeromar flights.
To purchase tickets at our counters at the McAllen and Austin, Texas airports, payments cannot be made with cash or check, they can only be made with VISA and MasterCard credit cards.
Notice regarding reimbursement request for ticket or segment not used
In order to request a reimbursement process for an unused ticket or voucher, simply help us by sending the following information to the following email addresses: firstname.lastname@example.org
The name of the passenger (as printed on your electronic ticket receipt).
The form of payment used (in the case of a credit or debit card, include the name and complete card number as well as the issuing bank and type of card).
The 13 digits that comprise your ticket number, all start with 942, otherwise your ticket is probably from another airline such that your refund cannot be processed with us.
The date of travel, as well as the city of origin and destination that are printed on your electronic ticket receipt.
The reservation code.
Contact information (full telephone number including area code and country code and alternate e-mail address).
Beginning immediately we will conduct an investigation to ensure that your ticket is eligible for reimbursement depending on the fare rules and airline policies that apply in each case, please note that tickets will be reimbursed using the original form of payment. If you need more information our accounting department will contact you. Requests for reimbursement must be made individually for each ticket within a reservation. Please bear in mind that as part of the process of requesting a refund you must first cancel the reservation of the passenger to whom the refund applies, this can be done via our reservation center by calling 5133 1111 in Mexico City, at 01800 237 6627 from the interior of the Mexican Republic or 1 855 237 6627 from the United States of North America. We remind you that in accordance with the regulations of the Department of Transportation of the United States of America, all passengers who purchase a ticket 7 days or more before the departure of the flight will be entitled to reimbursement without penalty for the ticket purchased for 24 hours following its purchase.
Hours of service:
Monday to Friday 9:00 a.m. – 06:00 p.m. Mexico, D.F.
Postal Service Mail:
Transportes Aeromar S.A. C.V. Departamento de Ingresos. Área Reembolsos Hangar 1 Zona D, Colonia Federal 15620, Venustiano Carranza México, D.F.