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Information for Passengers

If you travel to United States of America

  • Importance of Name and Date of Birth
  • Privacy Policy
  • Carry-on baggage for domestic and international flights
  • Checked or registered baggage
  • Charges for excess checked baggage
  • Plan for extended tarmac delays
  • Charges for additional services
  • Forms of payment
  • Notice of reimbursement request for ticket or segment not used
  • More information

Powdered Substances Regulation

To avoid inconveniences, we inform you that, as required by the Transportation Security Administration, as of June 18, 2018, Aeromar will apply a new security measure for powdered substances according to the following :

1.-Passengers may not carry in their hand luggage powdered substances of more than 12 ounces (350 milliliters) (larger than a can of soda), for example:flour, sugar, ground coffee, spices, milk powder ( like the baby formula), and cosmetics. Powdered substances exceeding 12 ounces (350ml) will be removed by the security personnel at the inspection point.

2.Exceptions, the only powdered substances that passengers can carry as carry-on baggage, after security screening, are:

    *Medicinally prescribed powder substances, baby formula and human remains

     *Powdered goods purchased in the Duty Free within a security bag (Secure Tamper Evident Bag – STEB), which is provided by the seller.

     *Powdered substances exceeding 12 ounces (350ml) may be transported in checked baggage, so we invite you to document any powdered substance at Aeromar counters.

Importance of the Name and Date of Birth

Date of birth is required for minor passengers and infants. This is also requested for all passengers traveling to/from the USA and in accordance with the TSA Secure Travel program (Secure Flight -TSA) requiring passengers to provide: full name (as it appears in the current passport), gender and date of birth.

Privacy Policy

The government of the United States of America through the Transportation Security Administration (TSA) requires you to provide your full name, date of birth, complete passport number and sex for the purpose of observing the review of the lists, under the authority of U.S.C. 49 Section 114, Intelligence Reform and Prevention of Terrorism act of 2004 and C.F.R. 49 parts 1540 and 1560. You can also provide your “Redress Number”, if available. If you do not provide your full name, date of birth and sex, or if you provide false information, it may result in denial of transportation or the authorities refusing you entry into the boarding area. TSA may share information that you provide with law enforcement or intelligence agencies or others within its published record-keeping system. For more information on TSA’s privacy policies, or to review the registration notice system and the privacy impact assessment, please see the TSA website at www.tsa.gov.

Carry-on baggage for domestic and international flights

Are those personal items transported, free of charge, by the passenger under their custody and responsibility in the cabin of the aircraft.

It is allowed to carry in addition to the carry-on bag or handbag or laptop bag, one personal item per passenger that does not weigh more than 22 lbs. (10 kg) And whose dimensions do not exceed 8.7” x 15” x 25.6” (22 x 38 x 65 cm).

Checked or registered baggage – Baggage allowance per passenger.

Is baggage that is transported under the responsibility of the Company and for which a receipt or label is issued for its claim and identification.
Each passenger with a paid ticket is entitled to a baggage allowance, including accompanied and unaccompanied minors.
For passengers connecting from another airline, you should consult the policy of the original airline.

National routes:

1 piece of baggage that does not exceed 55 lbs. (25 kg) And whose dimensions do not exceed 31” x 20” x 10”. (80 cm x 52 cm x 25 cm).

International routes:

1 piece of baggage that does not exceed 23 kg. (50 lbs.) And whose dimensions do not exceed 31” x 20” x 10”. (80 cm x 52 cm x 25 cm).

Charges for excess checked baggage

National routes

A fee of 116.00 pesos will be charged with Mexican National VAT included for each 2.2 lbs. (1 kg) of excess, with a limit of 44 lbs. (20 kg), additional to the allowed franchise.

International routes

A charge of USD 25 will be charged for each 2.2 lbs. (1 kg) from 52 lbs. (24 kg) for the first bag with a maximum of up to 99 lbs. (45 kg) and USD 100.00 with taxes included for the second checked bag for the first 48 lbs. (22 kg), Starting from kilograms 50 lbs. (23 kg) will be charged USD 25 for each additional 2.2 lbs. (1 kg) with a maximum of 99 lbs. (45 kg). This second suitcase will be subject to the capacity available in the baggage compartment and will be billed once the flight has been closed.

Passengers connecting from another airline should consult the policy of the original airline.

Plan of prolonged delays in platform

The Aeromar Contingency Plan for Extended Tarmac Delay in the United States of America (Aeromar Plan) describes how Aeromar will act in the event of an extended delay on the airport tarmac in the United States in accordance with the regulations of the United States Department of Transportation (DOT). Aeromar provides this plan at the following link.

Charges for additional services

All charges are shown in Mexican Pesos (MXN).

ItemAmount
*Child custody charge for unaccompanied minors on international flights1,102 MXN taxes included
*Child custody charge for unaccompanied minor or elderly person on domestic flights522 MXN taxes included
*Minimum charge for changing a flight or date (may vary in accordance with this table290 MXN taxes included
*Fee for review procedures or ticket exchange290 MXN taxes included
*Fee for processing refunds580 MXN taxes included
*Fee for ticket issuance313.20 MXN taxes included

*For codeshare flights with UA [United Airlines] you can review the applicable charges on the UNITED website. Codeshare does not apply to International Aeromar flights.

Payment Methods

To purchase tickets at our counters at the McAllen and Austin, Texas airports, payments cannot be made with cash or check, they can only be made with VISA and MasterCard credit cards.

Notice regarding reimbursement request for ticket or segment not used

In order to request a reimbursement process for an unused ticket or voucher, simply help us by sending the following information to the following email addresses: laura.vite@aeromar.com.mx

The name of the passenger (as printed on your electronic ticket receipt).

The form of payment used (in the case of a credit or debit card, include the name and complete card number as well as the issuing bank and type of card).

The 13 digits that comprise your ticket number, all start with 942, otherwise your ticket is probably from another airline such that your refund cannot be processed with us.

The date of travel, as well as the city of origin and destination that are printed on your electronic ticket receipt.

The reservation code.

Contact information (full telephone number including area code and country code and alternate e-mail address).

Beginning immediately we will conduct an investigation to ensure that your ticket is eligible for reimbursement depending on the fare rules and airline policies that apply in each case, please note that tickets will be reimbursed using the original form of payment.
If you need more information our accounting department will contact you. Requests for reimbursement must be made individually for each ticket within a reservation. Please bear in mind that as part of the process of requesting a refund you must first cancel the reservation of the passenger to whom the refund applies, this can be done via our reservation center by calling 5133 1111 in Mexico City, at 01800 237 6627 from the interior of the Mexican Republic or 1 855 237 6627 from the United States of North America.
We remind you that in accordance with the regulations of the Department of Transportation of the United States of America, all passengers who purchase a ticket 7 days or more before the departure of the flight will be entitled to reimbursement without penalty for the ticket purchased for 24 hours following its purchase.

Refunds service

Hours of service:

Monday to Friday 9:00 a.m. – 06:00 p.m. Mexico, D.F.

Postal Service Mail:

Transportes Aeromar S.A. C.V. Departamento de Ingresos. Área Reembolsos Hangar 1 Zona D, Colonia Federal 15620, Venustiano Carranza México, D.F.